Terms of service

This website is operated by Wild & Wonder Co. Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Wild & Wonder Co. Ltd. We provide this website, our products, and our services to you subject to the terms set out below.

By visiting our site or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.

1. About Us

Wild & Wonder Co. Ltd Company Number: [to be added] Registered Office: [registered office address] Contact Email: [to be added]

2. Using Our Website

By using this website, you agree not to misuse it, attempt to gain unauthorised access, or interfere with its security or functionality. All content on this site — including product designs, images, text, and branding — is the intellectual property of Wild & Wonder Co. Ltd and may not be copied or reproduced without permission.

3. Our Products

Each item is created with care and intention. Because many of our products are handmade or personalised, slight variations may occur — this is part of their uniqueness.

We make every effort to display colours, materials, and details accurately, but variations may occur depending on screen settings.

4. Pricing & Payment

All prices are listed in GBP and include VAT where applicable. We reserve the right to update prices, correct errors, or change product availability at any time.

Payment must be made in full at the time of ordering. We accept the payment methods shown at checkout.

5. Delivery

Delivery information, including dispatch times for ready‑made and personalised items, is available on our Delivery page. By placing an order, you agree to the delivery timeframes stated.

6. Returns & Refunds

Our Returns & Refunds policy forms part of these Terms and is available on our Returns & Refunds page.

Key points include:

Ready‑made items may be returned within 14 days of receipt
Personalised or made‑to‑order items cannot be returned unless faulty
Faulty items are eligible for repair, replacement, or refund

7. Personalised & Made‑to‑Order Items

Personalised items are created specifically for you. Once production has begun, these items cannot be cancelled or refunded unless they arrive faulty or not as described.

8. Accuracy of Information

We aim to keep all information on this site accurate and up to date. However, we cannot guarantee that all details, descriptions, or availability information will always be error‑free. We reserve the right to correct any errors or omissions without prior notice.

9. Limitation of Liability

Nothing in these Terms limits your statutory rights as a consumer.

To the fullest extent permitted by law, Wild & Wonder Co. Ltd is not liable for:

indirect or consequential losses
delays caused by events outside our control
loss arising from misuse of our products

Our total liability for any claim relating to a purchase is limited to the amount paid for the product.

10. Privacy & Data Protection

Your privacy matters to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our site, you agree to the handling of your data as described in that policy.